If Bomgar is not installed using " Only for me (uniqname)" at the User Information screen, Admin Rights will be required to update. If the application is initially installed using Admin Rights, Admin Rights will be required to update. If BeyondTrust is not installed using the above directions, additional steps will be required to update the client.
If you do not have access to BeyondTrust and should, please submit an OARS request or contact your department about requesting access. Access to this service is only available to certain departments via OARS request.